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Frequently asked questions and helpMaking a bookingPaymentsPayment problemsChanges and cancellationsInsuranceThe weatherMeals & diningUnexpected costsPublic holidaysSmokingAirport arrival procedures
Making a bookingHow do I make a reservation? If you have found a tour you like you can then simply click the "Book this Tour" button. Follow the instructions and complete the details requested. Alternatively you can contact us here ,tell us exactly what you want and we will take care of the rest. Before a reservation can be confirmed a deposit payment is requested. Back to top
PaymentsWhy do we need to pay a deposit for our tour? We cannot secure any reservations for you unless we receive a deposit payment as a guarantee of a genuine booking. See our full terms and conditions here. Back to top
Payment problemsI received an error code 2 when making a payment? Error code 2 is displayed when your credit card company or bank has declined the transaction. This is usually because your credit card company has imposed security parameters on your transactions to help prevent fraud. For example it may consider spending a large amount of money over the Internet with a foreign company unusual and block this transaction. This is a great security measure and can be easily rectified. All you need to do is call your credit card issuer and advise that you wish to make a purchase using your card for a specific amount and they will adjust the security settings. Its also a good idea to let them know if you intend using the card while you are in New Zealand in case it gets blocked while you are here. Back to top
Changes and cancellationsWhat happens if I have to cancel my tour? You can cancel your tour at any time for any reason however please be aware that cancellations fees and costs may apply. You can see our cancellation fee policy here. We strongly advise that you make sure your travel insurance covers you for cancellations and that you understand what your policy covers. Consult a local professional insurance expert and provider. Back to top
InsuranceWhat insurance do I need? Each person's insurance requirements vary and we advise you seek local professional advice. At minimum your insurance should cover you for cancellations and interruption should you not be able to travel for any unforeseen circumstance. An example may be that your flight to New Zealand is delayed and you miss the tour departure. Cancellation and interruption should cover any costs you incur. Our advice - ask your local professional insurance provider. Back to top
The weatherWhat sort of weather can I expect on my tour? You can see average maximum temperatures and rainfall on our weather page. Note these are averages though and if anything is certain the weather is not. Back to top
Meals & diningWhat can I expect to pay for a local restaurant meal? A local restaurant meal can cost between NZ$15 and NZ$35 for a main course on average. A good pub meal will be around NZ$25 for a main course. Drinks cost between NZ$6 and NZ$12 for a glass of wine (depending on what it is of course) and a beer between NZ$5 and NZ$10 again depending on the variety. A bottle of wine will cost anything from NZ$30 upwards in a restaurant or cafe. Back to top
Unexpected costsAre there any sales taxes I need to add when I buy anything in New Zealand? GST or goods and servies tax is included in all quoted costs on this website and in all retail shops, cafes, restaurants and hotels. The price indicated should be the price you pay. On public holidays some cafes and restaurants impose a surcharge to cover additional wages that are paid to staff and employees by legislation. Do I need to tip in New Zealand? Tipping is not customary in New Zealand however if you wish to reward someone for a job well done it is always greatly appreciated. Back to top
Public holidaysWhat happens on public holidays? Some services and activities don't operate on public holidays. Christmas day is usually the only day that all tour operators and activities are closed. Shops are usually open 364 days a year. If you plan on travelling over any periods that may have limited activity options or dining options we will let you know when we create your tour. When are New Zealand public holidays? See a list of public holidays here. Back to top
SmokingSmoking Smoking is prohibited by law in all cafes, bars, restaurants and other public buildings. Smoking is also not permitted inside rental cars. Very few accommodations allow smoking inside their rooms (some older hotels may have dedicated floors). Some properties are also entirely smoke free in their entire grounds. If this presents a problem to you then please let us know. Back to top
Airport and arrival informationGeneral information Visa and passport requirements for entry into New Zealand New Zealand customs service Customs procedures on arrival into New Zealand Duty free allowances Auckland airport Auckland airport general information Christchurch airport Christchurch airport general information Christchurch airport arrival procedures Christchurch airport departure procedures Back to top
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