Travel Insurance with Allianz Partners

Whether you are on a well-deserved holiday with friends or with family, it takes only a second for your trip to take an unexpected turn for the worse. Travel insurance can help with unforeseen incidents and expenses if things go wrong whilst you are away.

Allianz offers two international plan options:

• The Essentials plan: Restricted benefits and lower policy limits
• The Comprehensive plan: Higher limits and extended benefits

International policies offer the following standard policy features:

• Selected cover* for epidemic and pandemic diseases such as Covid-19
• Cover for medical and repatriation expenses
• Emergency assistance provided 24 hours/7 days a week
• Replacement cover for baggage items less than two years old
• Dependent Children under 21 years covered at no additional charge
• Rental vehicle excess cover

You can also ask us for the following:

• Increased cover for specified high-value items (Comprehensive only)
• Cover for pre-existing medical conditions (Comprehensive only)

Your request will be subject to assessment, and if accepted, an additional premium may be payable.

*There is no cover for claims directly or indirectly arising from or caused by You commencing Your travel against the New Zealand Government's advice or against local government advice at Your overseas destination.

*There is no cover for lockdowns, changes in government alert levels, quarantine or mandatory isolation applying to a population or part of a population. As with any travel insurance, disinclination to travel due to fear or change of mind is not covered.

You should consider the full Policy Wording(s) before making any decisions about this travel insurance policy.

Terms, conditions, limits, sub-limits, and exclusions apply, and these are set out in the Policy Wording(s).  It is your responsibility to read and understand the Policy Wording prior to buying your insurance with us.

Click here to view the International Policy Wording. The Policy Wording(s) detail the benefits, terms, conditions, limits, sub-limits and exclusions available under each plan option.

The New Zealand Government recommends that all travellers obtain comprehensive travel insurance. Click here for further details.

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Insurance Claims

To make a claim, please click here to be taken to the online claims portal.

As part of your claim, you may be required to:

1. provide supporting documentation such as original invoices, receipts, and other vouchers relating to your expenses or loss
2. produce your policy details
3. provide all the information we require so that your claim can be considered

For urgent claims, you can lodge your claim by calling Allianz Partners on 0800 800 048 (+64 9 486 0048 from overseas) and by submitting the fully completed claim form.

When you call, Allianz Partners require:

1. your name
2. your policy number
3. details describing your emergency
4. a contact phone number, including an area code

You may lodge your claim with the supporting documentation whilst travelling or upon your return to New Zealand. If you require assistance while you are away, please call the Allianz Emergency Assistance Team.

Contact Allianz Partners

Freephone within New Zealand

Phone Number: 0800 800 048

To Call From Overseas

For the Allianz Customer Care Team, Medical Assessment and Claims: +64 9 486 0048
For 24 Hour Emergency Assistance, reverse charge call through telephone operator: +64 9 486 6868

Email

Customer Care Team: help@allianz-assistance.co.nz
Claim submission/additional information: travelclaims@allianz-assistance.co.nz

Post

PO Box 112 316, Penrose Auckland 1642

This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard").
You should consider the Policy Wording before making any decision about this insurance policy. Terms, conditions, limits, sub-limits and exclusions apply.

The Hollard Insurance Company Pty Limited - Financial Stregth Rating and Overseas Policyholder Preference Disclosure Notice

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale is:

A++, A+ (Superior)              C++, C+ (Marginal)               E (Under Regulatory Supervision)

A, A- (Excellent)                  C, C- (Weak)                         F (In Liquidation)

B++, B+ (Good)                   D (Poor)                                S (Suspended)

B, B- (Fair)

Further information on these ratings is available here.

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

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