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—Very grateful for Nicky's patience and ingenuity as she worked closely with us.
We enjoyed a fabulous customized 6-week Length and Breadth tour in January-February, 2012. Organized fairly late in the game, we were very grateful for Nicky's patience and ingenuity as she worked closely with us to evolve an itinerary that met all our requests and provided many pleasant surprises.
The recommended side tours were well worth it, and all suppliers were very happy to honour NZ Fine Tours' requests on our behalf, and to rebook or refund on the odd occasion when the weather didn't co-operate.
Within the itinerary we also had time to explore on our own, and the location descriptions provided were helpful in that. At times, we tired a bit of covering a lot of territory in a few days, but we were privileged to see so much of New Zealand and fell in love with the country.
We also found the Kruse commentary in our GPS most informative and helpful as we drove the countryside. We found we had learned more about local culture, geography and history from it than most other tourists we met.
The only part where we had any issue at all was in a couple of the motels booked for us. Most were quite good and a couple excellent (eg. Bolton Hotel in Wellington and Kamahi Cottage near Waitomo), but a couple of the motels were cramped and not as close to the town centre as we had asked for. In at least one of those cases (Bluewater in Napier), we also found the management somewhat surly. We only mention it because it was so rare in our experience of all the bookings FTNZ had made on our behalf, and whenever we did contact Nicky to request a change in our reservations, she dealt with it most efficiently and pleasantly, to our complete satisfaction.
We are very glad we found FTNZ to organize our introduction to New Zealand.We have so many fond memories, and explored a number of wonderful places we learned about visit thanks to them.Many, many thanks. Karen Perry & Chris Gilliss Toronto
—Karen Perry and Christopher Gilliss, CAN
16 January 2012