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As you know we got back yesterday from NZ though it was hard to leave & we hope to return in the not too distant future now that we have an idea of what it has to offer. The views were magnificent & the people are wonderful & we had a great time. We loved the Great Ponsonby & it was the perfect place to start our trip, Eliza's was wonderful & so friendly we would have loved to stay a few more days with Ann & Harold. We are so glad we stayed in the Dock Bay as the views were amazing, actually the whole place is to die for & Dawn, Mark & Diane were such lovely people. Westwood lodge was so modern & the helicopter trip we took there was amazing. With your help & expertise we saw a lot & stayed in many wonderful places. The exception was the Heritage on our last night/day in Auckland it was awful if it hadn't been so late & we hadn't been so tired we would not have stayed in that room. The carpet was stained, the paintwork was shabby and needed touch-up, the armoire was so warped that the door wouldn't close & the room decor itself was depressing, it overlooked the restaurant & was obviously in the old part of the hotel. We did tell the front desk when we were checking out, they didn't seem that bothered but we told them they should have a manager look at the room because it reflected very badly on their hotel. When we checked in there was confusion about our booking & the late check out seemed to be one hour later but we did eventually get the room until late afternoon. Had we stayed there on our first night instead of the Great Ponsonby it would not have been a good first impression of the country & I wish we had stayed with them on our last night too.
Thanks for your help with everything the pick ups, voucher system worked really well & it was so nice to know we had places to stay along the way. The help & advice from our hosts along the way was invaluable.
You made our first trip to NZ a great experience; we've already recommended Fine Tours to others and will do so whenever we get a chance.
Thanks again, Maureen & Tom
—Maureen and Tom McMullen, USA
2 October 2009