Bruce and Anne Oelman, New Zealand Self Drive Tour, December 2010
—A number of motels praised your company for the quality of its work and how well it worked with them.
This to say a big thank to you for organising our tour and looking after our issues while we were there. Despite Anne breaking a bone in her foot on our first day (!) we had a great holiday and everything worked smoothly and well.
The break did not disrupt things too much and we were able to do virtually everything that we wanted - bar a few of the walks we had planned. Ironically the one thing we could not continue with (heli-hike/tour) was cancelled because of the bad weather anyway. Everyone (hotel/motel staff, medical staff, people at attractions, people in shops and the ordinary people in the streets) was most helpful and did all they could to make our holiday an enjoyable and memorable one.
It would not be right to single out individuals for particular praise as everyone was so good, but I like to mention Brian and Penny at the Camelot Motor Lodge in Christchurch, they were just so kind and helpful.
You may also like to know that a number of motels praised your company for the quality of its work and how well it worked with them. We would certainly recommend Fine Tours.
One little point. At both the Auckland and Wellington stops we were charged for car parking. We were not the only people staying to be surprised by this. Given that we were on a car touring holiday, we had assumed that all costs were included. Even if the charges could not be prepaid, I think a warning would have been in order. Also the parking at Wellington was difficult and chaotic - though we were lucky in that they took pity on the broken foot and gave us one of the few nearby parking places.
—Bruce and Anne Oelman, GBR
28 December 2010