Steve & Cecilia Ridlington, 10 day self drive tour, North & South Islands, March 2009
I have been meaning to write to you since our return from New Zealand to say thanks for organizing such a great trip. We really enjoyed the holiday and a large part is down to your team. From the time we had to shift the trip a few days until we returned to Singaporeit felt that no issue was too small to be dealt with and no problem to big to solve. Thanks very much indeed!
I had only a few suggestions you might like to consider:
- the drive from Rotorua to Wellington was very long - is there anywhere to stop over night in between?
- we got into a bit of a panic in finding the Picton ferry terminal in Wellington. This was mainly because we did not know there was more than one ferry company, so the hotel staff directed us to the wrong one. I think it would be helpful to specifcally say in your notes that there is more than one company, so if asking for directions, be specific about the name.
- the hotel in Blenheim was really not up to the standard of all the others. Our room was small, very hot, and no aircon. The location was not the best either. If there are other 4-star hotels in the area you might like to investigate.
- finally and as you know, the car hire company seriously misled us about how much luggage the car could hold. However, you fixed that very well (thank-you) and I have no doubt at some cost to you.
Thanks again for making the trip so great.
—Steve and Cecelia Ridlington, SGP
1 March 2009