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Booking terms, conditions & privacy policy

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Privacy and data policy

The data you supply to us via enquiry forms or when communicating with us via email, phone or any other method is used by us in the process of answering your enquiry or providing you with options around a New Zealand Holiday.
If you decide to book your holiday with us we may share limited information with our suppliers to enable reservations to be made such as names, country of origin and ages (to ensure that suitable and correct services are supplied), We do not share email information or any other contact details with other parties. If you have consented we may use your information to contact you in relation to your holiday in New Zealand.
Any marketing emails from us will give you the option to unsubscribe. On request you can see all and any data we hold about you.

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Cookie Policy

We use cookies on this website – these are small files that may be placed on your device when you visit a site to help tailor your user experience, understand how the site is being used, remember preferences and make online information more relevant. Browsers are generally set to accept cookies, but you can change your browser settings to deactivate cookies. Some features of our website may not work if you disable cookies. We use cookies that are necessary for this site to function and be navigated, but also cookies that support live chat, browsing, marketing and surveys, and track the visited pages via Google Analytics. Some cookies are placed by third parties. We will not use cookies to collect information that identifies you personally.

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What are the categories of cookies

  • Session - These cookies expire when the browser is closed.
  • Permanent - These remain in operation, even when you have closed the browser. They remember your login details and booking reference so you don’t have to type them in every time you use the site.
  • Third Party - These are installed by third parties with the aim of collecting certain information to carry out various research into behaviour, demographics etc.
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How to block and/or delete cookies?

Block cookies: If you want to block website's cookies, configure your browser to refuse cookies that try to access your computer. Click here to find out how to do this.
To opt out of being tracked by Google Analytics across all websites, click here. Visit this page to manage your Google Ads settings.
If you have any questions about data protection, or want to access information about your personal data stored by us, please send an email to ask@finetoursnewzealand.co.nz

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Pricing policy

All pricing is in New Zealand dollars and includes all GST (goods and services tax) at 15%. Quoted costs, specific accommodations and activities and times are subject to change and availability until a firm reservation is secured. Where costs are quoted in other currencies on our website these are subject to change from time to time.

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Payment policy

We ask for a deposit before we go ahead and securing any reservations. For self drive tours this amount is 20% of the original quoted tour cost or NZ$200 per person Additionally the costs of pre or instant purchase items such as domestic airfares may be required in advance. This will be clearly displayed on your itinerary. We will notify you if this is the case. If making a reservation within 45 days of your tour commencement full payment is required upon confirmation of all your arrangements.

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Note - this deposit is non-refundable once your itinerary is confirmed
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Full and final payment

Full and final payment for the balance of your tour costs is payable 45 days prior to your tour commencing. This date will be clearly displayed on your itinerary and documentation
We accept payment by Visa and MasterCard and use a secure automated service provided by Direct Payment Solutions and the Bank of New Zealand. If we have not received the balance payment by this date we may be obliged to cancel itinerary components and will not be able to guarantee your tour. If this happens your booking may fall under our cancellation policy.

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Cancellation policy - self drive & private guided tours
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You may cancel your tour for any reason at any time, however please bear in mind our cancellation costs. Accommodation and other third party providers may have cancellation policies that impart fees for cancellations at any time. Particularly in peak time the need to fill rooms is paramount to individuals businesses and in many cases their livelihood. With this in mind please be aware that cancelling your tour or making major changes you may incur additional fees. As almost every property, activity and other business may have different rules and conditions please ask if you would like to be made aware of each of these for your tour prior to booking.

Cancellation any time following confirmation of your tour arrangements:
You will lose your deposit plus any additional fees collected.

Cancellation 45 - 21 days prior your tour commencement date: 

If you cancel your tour 45-21 days prior to your tour commencement date a cancellation fee of 35% of the total tour reservation value plus any cancellation fees applied by other providers such as accommodation, car rental and other activities. Plus the above deposit values.

Cancellation 20 - 8 days prior your tour commencement date: 

If you cancel your tour 20-8 days prior to your tour commencement date a cancellation fee of 50% of the total tour reservation value plus any cancellation fees applied by other providers such as accommodation, car rental and other activities. Plus the above deposit values.

Cancellation 7 days or less prior your tour commencement date: 

If you cancel your tour 7 days or less prior to your tour commencement date a cancellation fee of 100% of the total tour reservation.

While we understand that cancellations may at times be unavoidable we highly recommend you purchase adequate travel insurance to cover you for this. A travel agent or other third party may have their own cancellation policy and if the reservation was made through such a third party you may be liable for additional cancellation costs. Please check when you make your reservation through a travel agent or third party. Additional cancellation fees may be incurred for, but not necessarily limited to, reservations for other activities and accommodation. New Zealand Fine Touring Ltd reserves the right to reclaim these costs from you.

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Amending or changing your tour

If you wish to make any changes to your holiday we will of course make every effort possible to accommodate these but please note that we cannot guarantee that this will be possible particularly within 7 days of your start date where changes are unlikely due to supplier restrictions. Please note that some of the more popular niche New Zealand products like guided hikes and prepaid items such as flights or hotels over peak travel dates are also unlikely to be changeable or cancelable. If the amendments you request are indeed possible then they will be subject to both any amendment (or other charges) imposed on us by the effected suppliers and a sum of NZ$250 to cover our administrative costs. Requests for amendments need to be made in writing to your consultant by the person who made the original booking. If we accept a request to transfer you from one tour to another you will be liable for any costs imposed on us by our suppliers for the cancellation of your original tour. We also reserve the right to charge an administration fee of up to 20% of the value of the first tour booked if needed. We can change the entire date of a confirmed tour once only on these terms. Further and subsequent date changes will be treated as a cancelled booking and then will need to be re-booked and cancellation costs will be applied. Please also bear in mind that amending the dates may alter the actual cost of the tour. Many insurance providers can include cancellation or interruption cover and therefore fees imposed by us or our suppliers may be recoverable however it is your responsibility to ensure you are adequately covered.

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Our rights

Fine Tours New Zealand Ltd reserves the right to amend pricing at any time. In the event of an amendment to an itinerary that is beyond our control some services and products may be replaced. Fine Tours New Zealand Ltd guarantees that the replacement will be of equal or higher quality.
Any information provided is done so with the understanding that the information may have been provided by a third party and should therefore only be used as a guideline. Fine Tours New Zealand Ltd may use third party suppliers or providers of some services and products and as such acts as agents for those suppliers. Any claim or liability resulting from those services or products is the responsibility of the supplier or provider.
Fine Tours New Zealand Ltd, its employees, independent contractors, suppliers and any person acting on behalf of Fine Tours New Zealand Ltd accept no responsibility for damage or loss to property or person howsoever caused.

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We recommend you seek local and professional advice on your specific insurance needs at the time you make your reservation. Many insurance providers can include cancellation or interruption cover. This means that should your flight be delayed or cancelled or you need to amend your plans due to illness or other unforeseen circumstances then fees imposed by us or our suppliers may be recoverable. Check with your insurance provider and ask the question. It is your responsibility to ensure you are adequately covered.

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Car rental

Car rental with Fine Tours New Zealand Ltd is limited to the payment of and securing of the rental portion and or other inclusions such as collision damage waiver fees of the rental car hire. All other insurance costs (unless specified otherwise on your tour inclusions) are to be settled directly with the car rental supplier. Any other costs incurred by the renter are the sole responsibility of the renter. A full set of terms and conditions for car rental is available on request and will be detailed in your confirmed itinerary or quote.

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Third party terms and conditions

The omission of a link or reference to terms and conditions for third parties does not imply that our terms and conditions supersede those. It is impractical to list all of our providers terms and conditions and on request we can supply their individual terms and conditions to you or answer a specific question. At the time of reservation we will endeavor to provide you with any information we feel you should be aware of but it is ultimately your responsibility to ensure you are happy with these terms.

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All clients are solely responsible for making sure that they meet the correct immigration requirements to enter New Zealand. After 01 October 2019 it is a requirement that most travellers obtain an NZeTA (New Zealand Electronic Tourist Authority) visa and pay the International Visitor Conservation & Tourist Levy before arriving into New Zealand. See here for further details.

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Honest, fair and reasonable

Fine Tours New Zealand Ltd prides itself on operating with honest, fair and reasonable business practices and has been built on providing excellent service and product to its guests. Should you feel that the product or service you have experienced did not live up to our promise then please contact the managing director on (+64) 3 443 0812. All possible actions will be undertaken to rectify the situation to your satisfaction.

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Statutory Protections under New Zealand Law

These terms and conditions should be read subject to and in conjunction with the provisions of the Consumer Guarantees Act and the Fair Trading Act (applicable in New Zealand) and do not affect your rights as expressed in these acts.

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Escorted Small Group Coach Tours - Cancellation Policies

Small group escorted coach tours are operated by third parties and have specific cancellation policies. These terms and conditions must be applied to any of the tour operators detailed below.

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MoaTrek Small Group Tours

Cancellation any time prior to 45 days before tour commencement - loss of deposit plus any other prepaid items such as air tickets.

Cancellation 44 to 31 days before tour commencement - 75% of the total tour reservation plus deposit value.

Cancellation 30 days or less before tour commencement - 100% of the total tour reservation applies.

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Inspiring Journeys Small group Tours

Cancellation any time prior to 46 days before tour commencement - loss of deposit plus any other prepaid items such as air tickets.

Cancellation 45 to 11 days before tour commencement - 50% of the total tour reservation plus deposit value.

Cancellation 10 days or less before tour commencement - 100% of the total tour reservation applies.

Alterations to travel plans - Inspiring Journeys
Inspiring Journeys providers reserve the right to cancel, re-schedule or make other adjustments to any guided holiday departure in any circumstances, including in accordance with operating requirements or circumstances beyond their control. If cancellation is made by AAT Kings or Inspiring Journeys any time prior to the departure date of the guided holiday, except when you failed to pay the final balance on time, AAT Kings or Inspiring Journeys will offer a comparable holiday if available or a future travel credit. AAT Kings and Inspiring Journeys will refund any difference in price if the alternative is of a lower price however, the guest will be responsible for additional costs if the alternative is priced higher. AAT Kings and Inspiring Journeys will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary or other aspect(s) of the holiday brought about due to force majeure or other circumstance beyond their control that prevents or interferes with any aspect of the tour, also including governmental and administrative actions. AAT Kings and Inspiring Journeys are not responsible for other travel arrangements affected due to our cancellations or changes and are not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets.

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Grand Pacific Ultimate Small Group Tours

Cancellation any time prior to 45 days before tour commencement - loss of deposit plus any other prepaid items such as air tickets.

Cancellation 45 to 7 days before tour commencement - 50% of the total tour reservation plus deposit value.

Cancellation 6 days or less before tour commencement - 100% of the total tour reservation applies.

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Additionally the following terms and conditions apply to third party small group escorted tours

Travel Insurance
Travel Insurance is not included but it is requested that all travellers have a suitable insurance policy providing adequate cover for the duration of their tour.

Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a traveller(s), shall be wholly at the expense of that traveller(s).

Luggage Limits
Travelling light: Please limit your luggage to one medium-sized suitcase weighing no more than 23kg. This will be stored in the rear of the vehicle or trailer and will not be accessible during the day. Bring a soft bag or small day pack that can be easily stowed on the coach for your rain jacket, sunhat, camera and other items.

Room and Dietary Requirements
Special room and dietary requests will be accepted and passed on to the hotels and included meal suppliers but cannot be guaranteed.

Seat Rotation
For the enjoyment of all passengers, Grand Pacific Ultimate/Inspiring Journeys/MoaTrek operate a daily seat rotation system in which all passengers must participate in as a condition of booking.

The client(s) is/are responsible for the acquisition of passports and appropriate visas, where necessary. Fine Tours New Zealand recommends that such documents, as required by governments, are finalised at least six (6) weeks prior to the date of departure.

Force Majeure
Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to force majeure. In these booking conditions, force majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Health and Fitness
Payment of deposit by the traveller(s) to secure a Gand Pacific Ultimate/MoaTrek/Inspiring Journeys Tour acts as a warranty that the traveller(s) is/are reasonably healthy and/or fit to participate in the tour and the traveller(s) indemnifies the Tour provider from all actions, claims and demands arising out of any want of health and fitness. The coach tour provider reserves the right to remove a traveller from a tour if their health and/or fitness interferes with the tour or other traveller(s) tour experience in any way. Travelling with a wheelchair is subject to availability at the time of booking as each tour has limited the capacity to cater for one wheelchair passengers.

Twin Share Traveller (Grand Pacific Ultimate clients only)
If you are travelling alone and do not wish to pay the single supplement, a twin share room will be provided with a person of the same gender. Smoking and special room requests are not permitted on this basis. It is your duty to disclose any medical or other conditions that may prevent you from being a suitable rooming partner and you must accept that compatibility with your rooming partner cannot be guaranteed. We accept no responsibility for the suitability of the allocated rooming partner.

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Talk to your consultant

If you require clarification or other details on booking terms and conditions or cancellations then talk to your consultant about the options that might be available to you.