Fine Tours New Zealand
Call us FREE in New Zealand on 1855 277 3818
Call us FREE in New Zealand on 1855 277 3818
Tour Reviews (297)

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Tour Reviews

Te Anau Reflection
Lori and Lisa Mort, Customised Essential South Island Tour, Travelled on 17 March 2017

—When we had to make a last minute change, Salli was extremely understanding and accommodating. The communication leading up to the trip was also excellent.

“My daughter and I went on a mother/daughter trip which was planned expertly from start to finish by Salli. When we had to make a last minute change, Salli was extremely understanding and accommodating. The communication leading up to the trip was also excellent. If we are fortunate enough to visit this beautiful country again, we will definitely reach to Fine Tours New Zealand and Salli!”

—Lori and Lisa Mort, USA

Wellington Museum, New Zealand
Merrilee & Roy Nowlin, A Customised South to North Itinerary, Travelled on 31 March 2017

—What can I say!!!! It was absolutely FABULOUS!!!!! Fine Tours New Zealand and Christina provided us with an unforgettable experience.

“What can I say!!!! It was absolutely FABULOUS!!!!! Fine Tours New Zealand and Christina provided us with an unforgettable experience. From bookings of hotels and tours to our written itinerary Christina was awesome. We cannot thank her enough. Touring Hobbiton has to be our favorite-- a must for anyone who has seen or read The Hobbit or The Lord of the Rings. Unforgettable!! Loved those Hobbit doors and The Green Dragon. Beer was good also. The National Museum in Wellington was great. We lucky to visit while the Gallipoli exhibit was open-- Weta (Hobbit and Lord of the Rings) did an awesome job. If more countries had such exhibits there would be no wars. The night tour at Zealandia was worth it- saw two not one kiwi, Southern Cross, glow worms and frogs. I could go on and on but it would take a small book, Thank you again Christina and Fine Tours. We would definitely have you develop another tour for us in New Zealand. Hope your Winter is going well. Our summer has been warm and the golfing good. Please use the above paragraph on your website. Take care and blessed be, Merrilee”

—Merrilee & Roy Nowlin, USA

Aoraki / Mount Cook
Bob & Diane Frankle, Customised Best of Naturally New Zealand, Travelled on 11 March 2017

—Our trip was immeasurably enhanced by her careful planning, great choice of accommodations, and experienced advice on activities. We’d use Fine Tours New Zealand again and recommend them to all our friends.

“Fine Tours New Zealand was an exceptional partner for our New Zealand adventure. Shelley Ryder was always responsive and knowledgeable and helped us plan a spectacular itinerary which we enjoyed immensely. Every accommodation she booked for us was very conveniently located right at the center of the action, very comfortable with gracious hosts and super breakfasts, and many had lovely gardens and special touches. We benefited from Shelley and her team's experience in plotting our time spent in each location. We loved her suggestions for activities during our 3 week tour of New Zealand and all were “spot on.” ”

—Bob & Diane Frankle, USA

Franz Josef Glacier, Westland Tai Poutini National Park
Carl & Gayle Marsh, The Ultimate New Zealand Naturally & National Parks Tour, Travelled on 5 March 2017

—Thanks for all your help in making this trip happen for us! Gayle and Carl Marsh

“Hi Shelley, Thanks for reaching out to us. We certainly do have wonderful memories of our time in New Zealand thanks to the stunning beauty, lovely people and a great itinerary! Things that were especially nice were the premium lounge on the ferry, the Bellbird Lodge in Kaiteriteri(gourmet food, very helpful hosts,lovely setting), Hokitika Gorge, the night on Milford Sound and the Glacier Explorer trip. Things we added which we would recommend were the cable car and walk down in Wellington, the World of Wearable Art exhibit in Nelson, the return from Hokitiki Gorge by Dorothy Falls and Lake Kaniere, the Fiordland Cinema in TeAnua and the Antarctic Center in Christchurch. Things which could have been better: Rental car experience-It took almost two hours at both locations. Breakfast at the Motel on York was institutional at best. Check in at Mt Cook was confusing because you don't check in at the Hermitage for the Hermitage Chalets. The Ko Tane Maori Experience needed more cultural information. The printed driving directions in the binder need to be more detailed. They should include mileage and often did not agree with the GPS or Mapquest. It would have been nice to have received an email from you upon our arrival. All in all, it was a lovely trip which we will remember fondly. Thanks for all your help in making this trip happen for us! Gayle and Carl Marsh”

—Carl & Gayle Marsh, USA

Oriental Bay, boat sheds, Wellington
Harry & Lucy English, Customised Classic New Zealand, Travelled on 22 February 2017

—FTNZ, and in particular their excellent representative Salli Smith, were creative, professional, enthusiastic, incredibly responsive and helpful in every respect.

“My wife and I have just finished a 28-day, highly-customized tour of New Zealand, organized by Fine Tours New Zealand (FTNZ). Our itinerary was loosely based around FTNZ’s “21day Classic New Zealand” itinerary, but with several significant additions. FTNZ, and in particular their excellent representative Salli Smith, were creative, professional, enthusiastic, incredibly responsive and helpful in every respect. Their service included a number of discussions with us (understanding our particular preferences and having Salli telling us candidly which of our thoughts on the itinerary were good, bad and really bad – and why!), and booking all of our car rentals, ferries, hotels, B&B’s, and most of our activity day-trips (hiking, day cruises, etc.). Inevitably we placed a lot of faith in FTNZ’s judgment and relied a lot on their recommendations, and we are happy to say that their selection of accommodation and activities was almost flawless and suited us perfectly. This was definitely the longest and most ambitious vacation that we have undertaken, and we have no doubt that it was considerably enhanced by engaging FTNZ’s services. Not only did they provide completely professional and reliable services, they were genuinely a pleasure to deal with. We would definitely recommend their services to anyone considering a New Zealand vacation.”

—Harry & Lucy English, CAN

Dolphins of Milford Sound
Neal Stulberg & Leah Shahmoon, Customised New Zealand Highlights, Travelled on 14 July 2017

—Shelley (and the other folks who stepped in once in a while to answer our questions) was very helpful.

“Shelley (and the other folks who stepped in once in a while to answer our questions) was very helpful. There were a couple of glitches -- one car pickup dropped us off at the wrong bus stop and the apartment hotel in Auckland we were booked in was depressing and we wouldn't recommend it -- but overall we were given an itinerary that worked well for the limited amount of time we had in NZ and we had a great time. All the other arrangements were fine, and we got answers to all our questions in a timely and friendly way.”

—Neal Stulberg & Leah Shahmoon, USA

Views over Kaikoura
Myra Turoff & Ken Weiner, 37 Day North to South Ultimate Adventure, Travelled on 26 February 2017

—If you are looking for a customized trip where every arrangement is perfectly executed, then we highly recommend allowing Fine Tours New Zealand to make your dreams come true.

“My husband and I just returned from 37 glorious days in this jaw-dropping beautiful country. With the expert help of Fine Tours New Zealand, we experienced the trip of a lifetime. We asked for a variety of accommodations, from the over the top Hapuku Tree Houses in Kaikoura to simple bed and breakfasts and in all cases, our expectations were exceeded. If you are looking for a customized trip where every arrangement is perfectly executed, then we highly recommend allowing Fine Tours New Zealand to make your dreams come true. Myra Turoff and Ken Weiner”

—Myra Turoff & Ken Weiner, USA

Millbrook Golf Resort, Queenstown
Bill & Micki Meggison, Customised New Zealand Naturally Golf Experience, Travelled on 14 February 2017

—All in all, our tour of New Zealand was one of the best travel experiences we’ve ever had thanks to your excellent organization and thoughtful selection of places, lodgings, courses, and routes.

“Hi Shelley! Sorry it has taken a couple weeks for me to respond – it has been non-stop craziness since we arrived home on the 28th. While we were enjoying ourselves in your beautiful country, our families and friends had to deal with 5 snowstorms in 9 days, piling up over a meter of snow! And in the past 2 days, we’ve had a blizzard dump another half meter. We wish we were back in Wanaka with you! Our trip was fabulous, Shelley. The accommodations you chose for us were spacious, comfortable, well-appointed, and pleasing. We especially enjoyed our stays at The Loft, Lochiel Estate, and Morepork Lodge. The operators of these B&Bs spent much time in conversation with us and made us feel so welcome in their homes. We would definitely visit each of them again on a future trip. The apartments were also very nice – the one at Lake Tekapo Village Motel was larger in area than our home! The golf courses were excellent choices. We appreciated the nice mix of mountain, lake, and seaside views. I wish I had told you that we prefer to be paired up with others, especially locals, so you could advise the pro shops. We enjoy meeting other golfers and learn so much about them and their homelands. We were able to join up with other golfers at 5 of the courses, and it was lots of fun. We loved the towns and cities we stayed in, with the possible exception of Auckland – too much traffic, and a Pride Parade that closed all the streets around the Great Ponsonby Arthotel, making for a very late check-in. We really enjoyed mingling with the triathletes in Wanaka. We met a fellow from Timaru while having dinner at Speight’s. He explained the rules of cricket to us with great enthusiasm – we loved it! The gondola and luge in Queenstown were a blast. The night observatory tour in Tekapo was fascinating – so glad we did it. We were also very happy with the International Antarctic Exhibit – very educational, and we were able to see a penguin feeding. We enjoyed a wide range of New Zealand beers in quite a few pubs, and met many interesting and fun people. We enjoyed a couple of pubs so well that we went back a second night! As I requested, you organized our tour to allow us to see as much of New Zealand as possible in the 12 days, and we truly enjoyed it. It did result in a lot of time spent driving, so if we are able to come back, we would likely choose a few places on one island, stay several days at each, and do more than play golf. If I recall, you initially advised that kind of tour – I’ll listen to you next time! The 3 nights in Arrowtown were just right for us and would be the model for a future trip. I didn’t take enough photos at the beginning of the trip, and I forgot my camera at a couple of courses. We don’t even think about selfies, so there aren’t a lot of pics of us together. And I really wish I had taken photos of all our hosts and fellow golfers – what a regrettable miss on my part. I have several videos that are fun for us to watch but not so easy to share with others. I pulled a few pictures together into a Powerpoint slideshow that I posted as a video on my Facebook page. The .pptx file is huge (>180 MB) and too large to email. The pdf version is about 12 MB – can you receive a file that size? I’ve attached it just in case. All in all, our tour of New Zealand was one of the best travel experiences we’ve ever had thanks to your excellent organization and thoughtful selection of places, lodgings, courses, and routes. The documentation package, and in particular the map atlas, was extremely helpful and much appreciated. The atlas is a keepsake – we’ve highlighted all the routes we traveled and it amazes people to see how much of the country we covered. A tip we picked up from a fellow in Mangawhai: Maps.Me, a free smartphone app that uses only your phone’s GPS and not any data. You need Wi-Fi only to download the app and maps; once you have the map, you can shut off cellular and Wi-Fi and navigate very successfully with your phone’s GPS. We shut off the GPS supplied with the rental cars – the app was so much better since it allowed us to view entire routes and to reroute as we wished. Can’t do that with a NavMan, and it led us on some pretty strange routes at times. Feel free to use any of these comments on your website. Many thanks to you for a truly special vacation and anniversary celebration. Best wishes, Micki”

—Bill & Micki Meggison, USA

Polynesian Spa Rotorua
Ed & Cynthia Seiffert, The Essence of New Zealand, Travelled on 24 February 2017

—Everything was great. Hopefully other folks will get to experience your skills as a tour provider that can really deliver a comprehensive package.

“Christina, Well we have returned in good form and except for some Bronchitis we seem to have survived while getting over some residual jet-lag. Just a note of thanks to you for a great plan. Everything was great. Hopefully other folks will get to experience your skills as a tour provider that can really deliver a comprehensive package that gave us a real sense of what is happening in your fine country. A special note relative to all the places/locations we stayed as the hosting was out of sight and could not have been better. For you we both wish you the very best in all your future endeavors. I am not so sure about the Harley as I still carry a bit of gravel in my left elbow from years past. Be careful and stay well. R Ed and Cynthia”

—Ed & Cynthia Seiffert, USA

Christchurch
Farah Stokes & Randy (Bruce) Campbell, Margie & David Gibson, Richard & Betty Campbell, Scott & Robyn Campbell, Discover New Zealand Family Experience, Travelled on 20 February 2017

—Finding a good, reputable and reliable vendor is always important, and your company really delivered!

“Our trip was everything we dreamed it would be, and better! It was such a pleasure to have everything arranged and waiting for us in advance, and all of the accommodations and transportation were wonderful. We were so fortunate to have perfect weather, too! All we had to do each day was decide what to go do, and where to eat. We all loved "Uncle", our driver in Auckland. He drove us on three trips to & from the airport, and was such a fun and caring person who helped us feel welcome. We enjoyed the Canterbury Museum and the Antarctic Center while in Christchurch, and walked all around the city and rode the trolley. We happened to be there to see the dedication of the Earthquake Memorial on the 6th anniversary of that sad day. ”

—Farah Stokes & Randy (Bruce) Campbell, Margie & David Gibson, Richard & Betty Campbell, Scott & Robyn Campbell, USA