—We were very impressed with the arrangements you made.
“Dear Kerry/David, Arlene/John/Dorothy and I would like to thank you for arranging our holiday. We all think that the south island of N.Z. must be the most scenic in the world. We were very impressed with the arrangements you made including, accommodation, the car, the Kruise system,the N.Z. map book with the suggested route highlighted. It seems you even arranged for beautiful weather!! We will certainly recommend you to our friends (and have done so already!). The technology used for the Krusie system is amazing and the commentary interesting and helpful. I am struggling to find an area to suggest improvements which I imagine you want to know about. We would like to commend Robin at the Lakefront Lodge in Te Anau for his enthusiasim and helpfulness. The itinerary you prepared for us was brilliant. Not much more to say except thank you once again. Brian”
—Brian and Dorothy Robertson and John and Arlene Ainsley
—I would recommend anyone to book their tours with Fine Tours. Just take it from us, we came back the 2nd time round.
“Hi David We are back! After the very first good trip that we had in South Island- Jan 2009, we decided we’d be back in New Zealand again. So this year, Jan 2010, we’re back and this time we visited the North Island. There’s no guessing who we planned our trip with, it’s Fine Tours with David! As before, it was easy driving with the very detailed map, easy move from destination to destination. Learned so much about the history and culture of this country. Rotorua was fascinating with its geothermal areas. And again, how well we have dined. There is really really great food in New Zealand. It was for us, another great trip in New Zealand. I would recommend anyone to book their tours with Fine Tours. Just take it from us, we came back the 2nd time round. The very best to everyone at Fine Tours. Merci! ”
—Amy, Bruno, Jean and Jeanne, SGP
—Everything worked very well and we had a brilliant, trouble-free time.
“Dear David, I just wanted to thank you for the tour of the South Island that you organised on our behalf. We came to Fine Tours because an English friend recommended you and I must say I would also recommend you to anyone going to New Zealand for the first time. Everything worked very well and we had a brilliant, trouble-free time in a beautiful country. Best wishes, Jane”
—Jane and Anthony Pearson, GBR
“ "Fine tours New Zealand. Many thanks for a wonderfully planned holiday. I would recommend your service to anyone waiting to travel to New Zealand".”
—Review: 26 day self drive tour in New Zealand
“ David, we've been back for a little over a week and I apologize that it's taken me this long to thank you for the great trip that you arranged for us. We enjoyed every minute of our visit to your country. All of the arrangements, except for a couple of minor snafus with Europcar, went smoothly. All of the details that you thought to include (cell phone, Kruze, GPS, maps and brochures, etc.) were wonderful. These things made our travels from place to place relaxing and extremely enjoyable and left us with nothing more major to decide than where to eat and what to see. And, as a result, we were able to see and do just about everything. Our hotels/motels/bed and breakfasts were excellent. The hosts at all of these places couldn't have been nicer. We enjoyed listening to Kruze although my son who did most of the driving expressed that he would have appreciated more lively music at some points instead of mostly calming classical music. Unfortunately, when we had to downsize our car in Greymouth to a Ford Focus, there was only one outlet and we chose to use the GPS. So we weren't able to listen to Mr. Kruze from that point on. Our visit to New Zealand has to rank as one of our most, if not the most, fantastic vacations that we've taken. And we will recommend your company to everyone we know if they're planning a trip down under. Thank you very much. Robyn”
—Robyn, David and Ira Mabel, USA
“Number 1, you were exactly right when you said we needed more time. I'd like to thank you as well as everyone that was involved in putting this together for us. It was first class service all the way through. Great and outstanding job everyone had done. We loved it so well that eventually we intend to return in the future, this time for a much longer time span, we missed so much due to the time constraints. Again thank you all. Have a great New Year to all. Bruce & June ”
—Bruce and June Knight
“We are back from the trip and had a great time. Thanks for arranging everything, even at the last minute. The car rental company didn't have the car we reserved (that's nothing new) but other than that everything went exactly according to plan. All the hoteliers were friendly and helpful, especially at the Camelot Motor Lodge, the Motel on York and the Lakefront Lodge. The room we had at Garden Court had an excellent lake view. The A2B drivers were all friendly and prompt and the provided map book with the route outlined was a pleasant surprise. We would definitely recommend Fine Tours to any of our friends who might think of doing the same kind of trip. Thanks again, Steve & Anne. ”
—Stephen and Anne Tall, USA
“ David, Kerry, All Just wanted you to know that everything went amazingly well. There was not a single hangup, detail lost, or even a hint of an issue along the entire way. I am most impressed. You certainly did a wonderful job of arranging everything for us. Rest assured that we will recommend your services at any opportunity. At Great Ponsonby we met another of your tour clients. They are from San Francisco and this is their first trip with you. We shared all of our successes with them. The Kruse was a very nice touch and should be continued. There is quite a lot of work in putting a system like that together. It made a lot of difference in our ability to understand the area and to know when to be on the lookout for an upcoming sight. All of the hotel and B&B choices were great. No where could we find fault with anything. This, of course, prompts me to ask what other tour opportunities do you have? we are anxious to travel to other places during the next year and would love to find out if you can provide assistance outside of New Zealand. Sincerely, Jim”
—James and Paula Pritchett
“Hello Kerry, We had a very nice trip, very well organized. Everything went according to plan including the nice weather that you scheduled. We had blue skies to visit the Milford fjord, I think that is a feat in it self. It was nice to be greeted at the Auckland airport to switch to the domestic flight. The hotels/restaurant were all very nice. We got a free room upgrade in Te Anau with a view on the lake. We did not know if our rooms included the view. We had it almost every where except in Queenstown. It was very nice to have the cell phone and cost estimates to make calls. Seeing that it was inexpensive and that we had not used it, on the last day we made 5 or 6 short calls to familly and friends staying well within our 50$ budget... ”
—Pierre Dubois and Lyne Bonin, CAN
“Good Morning David, We posted the mobile from Christchurch from the post office near the Heritage Hotel. There should be loads of time on the mobile because we did not use the phone very much, approximately more than $35.00. We had made prearrangements with our son to stay in touch via email and/or calls, he made using a prepaid cheapie phone card from Canada. The other reason for the loads of time was we wanted to ensure we had phone time available for any emergencies that might crop up. You were quite right about telecom costs as I saw a woman frantically feed the payphone with coinage at Greymouth and the posted hotel charges for local calls. Having a mobile at our disposal was a real blessing and comfort. I don’t know if you send out surveys to your clients for their customer experience but I am in the process of writing about the good and the few glitches that happened along the way that were either resolved by us or by you. Overall, David and Kerry, Fine Tours did a wonderful job of introducing their country to first time visitors. We were told a number of times by fellow travellers that we could have probably made our own arrangements for less expense, but they forgot to include value in terms of enjoyment vs. money out. We avoided having many of their frustrations i.e. hotel arrangements, getting lost (GPS and wonderful maps) and it was good to know we knew someone in NZ who we could contact in the event of an emergency. Fine Tours made our holiday an adventure of a lifetime and that is what we hoped for and experienced. Thank you. FYI - We were fortunate we did not get jet lag as we managed some sleep on the overnight flight sitting in the cheapie economy. The first activity we did upon our arrival in Auckland was tramp (yes walk) up to the top of Rangitito Island and back with our new “American friends” introduced to us by Gerry. What a strange way to spend your first day in Auckland, tramp up a dormant volcano after being in transit for 26 hours. But, as we were later to learn, this is a typical Kiwi – they are very physically active people and they always are on the move because it is so beautiful in New Zealand. We had 16 days of brilliant sunshine out 19 days and this included Milford Sound and Franz Josef. Go out and enjoy a few moments with your daughter. Merry Christmas from Manni and Gord Knight ”
—Manni and Gordon Knight, CAN