Fine Tours New Zealand
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Call us FREE in New Zealand on 1855 277 3818
Tour Reviews (303)

The testimonials and tour feedback you are reading is unedited. We publish all feedback we receive.

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Tour Reviews

Chan, Koh & Ngiam Families, New Zealand Family Adventure, travelled on 2nd December 2018

—A most wonderful and enjoyable experience

“Thank you Jane for the excellent and prompt service starting from the planning and advice on the design of the trip to the support rendered during the trip and post trip. It has been a most wonderful and enjoyable experience in NZ.  ”

—Chan, Koh & Ngiam Families, SGP

Family from Hong Kong, Essential South Island Highlights tours, travelled on 22nd December 2018

—We had a fabulous 10-day trip to the south island

“I would highly recommend Fine Tours - we had a fabulous 10-day trip to the south island, and Laura put together an incredible itinerary for us that was detailed, just right, and catered to our every need. She booked tours for us that were run by very good operators, we were met and picked up at airports/hotels efficiently - everything was made easy and ran smoothly. We plan to return and north island this year, and will definitely want to work with Laura again’’”

—Alex Yu Ming Kuo, Gloria Tsuen & Daniel Kuo, HKG

Theresa & Jimmy Parson, New Zealand Contrasts, Travelled on 18th November 2018

—We loved all the hiking and the beautiful views.

“The travel representative was amazing we loved her and she did a great job finding activities we loved all the hiking and the beautiful views. If I came again I would do the South Island first and then the north. ”


John, Lorna & Elizabeth Preece, South Island and National Parks Tour, travelled on 25th November 2018

—We had a lovely trip to your beautiful country!

“1st of all, We had a wonderful NZ experience 2nd – We had a wonderful NZ experience. I am glad we limited our vacation to the part that we did, I can’t imagine doing North & South islands in this amount of time.  We saw a lot of wonderful NZ scenery, and our timing was perfect for the spring flowers.  Weather cooperated with rain at night and light drizzle a couple of days but not enough to stop me from taking over 1300 pictures.  Lots of nice memories, IT WAS the trip of a lifetime for us.  Thank you for facilitating this wonderful time.  Both Milford Sound and Glacier Boat tours were great, our guides all commented on the perfect weather for viewing both of these areas and commented that 1 out of 3 trips on Milford were rainy and cloudy – ours was perfect, partially cloudy; the glacier boat guide commented that he hadn’t seen the surrounding mountains for 2.5 weeks due to clouds covering the mountain tops!  So were blessed all the way along our journey.   ”

—John, Lorna & Elizabeth Preece, USA

Christina & Alexandria Felts, Customised 15 Day New Zealand Grand, Travelled on 14 November 2018

—This trip was a dream come true.

“Shelley - You did a fabulous job in creating an itinerary for Alex and I. This trip was a dream come true. One thing that would be helpful to note is that the Split Apple Lodge and the Rough and Tumble Lodge showed that laundry facilities were onsite which is not correct. We were planning for that and had to make some alternate arrangements but other than that, the trip was amazing. If you have guests that are active and are interested in seeing the Glow Worms, the Black Water Rafting trip is definitely better than the Waitomo Caves in our opinion. We were definitely sad to leave your beautiful country. Hope you had a Merry Christmas and if I hear of anyone flying to New Zealand, I will definitely send them your way! ”

—Christina & Alexandria Felts, USA

Ray & Atsuko Klein, South Island Anniversary Celebration, Travelled on 13th November 2018

—The process was relaxing and made it a real vacation.

“Our travel specialist was always responsive and available while organizing and arranging, as well as during the trip.  She crafted a great itinerary as well as booking excellent accommodation and car.  The process was relaxing and made it a real vacation. The drive through the countryside was nice.  The accommodations in Queenstown and Fiordland were exceptional.  The Doubtful Sound day tour was unique and a first time experience. If I took the trip again I'd skip the extra day night and drive to Mt Cook and spend an extra day/night in Fiordland.”

—Ray & Atsuko Klein, JPN

Benjamin & Brenda Gooden, Return to the South Island Wildlife Discovery Tour, travelled on 01 November 2018

—What was our favorite part? All of it, absolutely all of it!

“We had the most amazing trip with Duncan.  What was our favorite part? All of it, absolutely all of it.  We wouldn't change a thing. Highlights that stand out for me (Brenda):  the wildlife from the Fiordland Crested Penguins, Little Blues, and Yellow-eyed Penguins, to the 7 Kiwis we saw in the wild and everything in between.  I also loved the scenery.  All the many walks were unique and beautiful.  The waterfalls were awe-inspiring.  The jet boat rides were great. I loved the star-gazing in Queenstown and the behind the scenes tour in Franz Josef, seeing the recently hatched Kiwi Chicks.  All of the accommodations were very nice.  Some of the beds were a little smaller than our United States version of a queen size.  Our meals were really good and we really enjoyed eating at the pub with the locals watching our 1st rugby match (New Zealand won).  One of the favorite places we stayed was Ratanui Lodge and the Kowhai Lodge on Stewart Island. And of course, the Wilderness Lodge.  But as I said, all the accommodations were really good and many with amazing views. The weather was beautiful for us 95% of the time and the rain never slowed us down.  Ben's highlights include: the Ngarua Marble Cave (great tour), the Ship Creek Walk was just beautiful with our guide supplied by Wilderness Lodge (I think his name was John), the Eco World Aquarium, Pancake Rocks, and especially the Grove Scenic Reserve at Clifton with its giant boulders and beautiful grove of Nikau Palms and other plants (gorgeous).  We were glad that we repeated the White Heron Sanctuary. Also we felt that the Charleston Cave was more of an adventure hike than a scenic cave hike.  It was a lot of stooping over to get through the passages with very little time to appreciate the few formations (especially when compared to Ngarua Cave). All in all, this was by far the best trip to New Zealand that we have done.  Thank you, Shelley, and New Zealand Fine Touring for putting this together for us.  And we never want to visit New Zealand without Duncan - He is the BEST! ”

—Benjamin & Brenda Gooden, USA

Stuart & June Robinson, 28 Day Classic New Zealand, Travelled on 1 November 2018

—Fine Tours really made our 28 days holiday easy

“Fine Tours Erynn and Laura really made our 28 days holiday easy. Erynn suggested the routes the places to see along with the highlights in those areas as well as the places to stay. All we had to do was give them an idea of what we were interested in, the types of accommodation we would be happy with and they did the rest making all the bookings. If we had any queries Erynn would phone us and sort it and whilst we were there Laura was in contact and able to help with any issues that occurred. We had a great time and saw virtually all of which the North and South Islands have to see. I highly recommend them and our thanks to Erynn and Laura.”

—Stuart & June Robinson, GBR

Meagan & Henry III Hotkowski, 13 Day Southern Honeymoon Adventure, Travelled on 1st November 2018

—The travel specialist took the guesswork out of everything. We had the perfect trip.

“I could not be more please with the honeymoon that travel specialist planned for us! We had been trying to plan the whole trip on our own but ultimately just found it too time consuming and confusing, so we decided to work with someone who had more knowledge than we had. Thank goodness we did! From our first conversation, the travel specialist was very attentive to our budget, and our vision for the trip. She took our ideas and made great recommendations based on her extensive knowledge. When we wanted to change a few details, she was very accomodating. The travel specialist took the guesswork out of everything. We had the perfect trip. ”

—Meagan & Henry III Hotkowski, USA

Bill and Vicky Cox, 9 Day Taster Tour of the North Island, Travelled on 1 November 2018

—We had an enjoyable, wonderful, and unforgetable experience!

“Arrived on schedule, and it was very nice to be met at the airport by the driver to take us to the hotel room.  The maps, itinerary, and other materials provided were very helpful and informative. Unfortunately, when we got to the hotel, our room was not yet ready and we were asked to wait a couple of hours.  After almost 30 hours of travel, we just wanted to get cleaned up and a change of clothes.  The hotel, upon prompting, did find us another similar room. The Rangitoto tour was excellent and very informative.   We learned a good deal about New Zealand's geological history.  Our ferry ride back to Auckland was 25 minutes late, so we missed our Whale and Dolphin Safari.  It may have been a bit optimistic to plan the schedule that tight.  (Thank you very much for getting us the refund on the safari.)  We improvised for the rest of the afternoon and rode to the top of the Skytower.  Wonderful sights all around the city!The Hamilton Gardens tour was very good, even in a light misty rain. The Waitomo Glowworm caves were an amazing sight. Lodging at the Kamahi Cottage was a truly wonderful experience. Beautiful and tranquil, with lovely gardens and gracious and helpful hosts. The Hobbiton Movie Set tour was everything we expected it to be -- walking through the shire to see Bilbo Baggins' hobbit hole and then to the Green Dragon Inn made for a very delightful afternoon. The B & B at the Redwoods in Rotorua was another great choice for lodging.  Our host had some suggestions for local attractions -- the Redwood Tree Walk was close by and was an  unexpected, and very pleasant way to explore another aspect of New Zealand. The Te Puia daytime and Tamaki Maori Village tour and dinner were excellent introductions to the early NZ culture.  Food was delicious. The drive to Whakapapa Village and on to Wellington provided gorgeous scenery the entire distance.  Accommodations at the Chateau Tongariro gave us breathtaking views of Mt Ngauruhoe and Mt Ruapehu. When we finally got to Wellington, the only difficulty we had was in parking the car.  We discovered how limited the parking is, but once we figured that out, it was manageable.  The Zealandia Wildlife Sanctuary Night tour was excellent!  We got to see several native animals -- a kiwi or two, a tuatara, and several others -- which made for a very memorable evening.  The next day we toured the Weta Workshop in Wellington (a recommendation from Vivian, our Redwoods B & B host) and got to see where some of the movie props were made for the Lord of the Rings movies and many others.  Loved it! After dropping the rental car off at the Wellington airport, we flew back to Auckland and then back to the US.  The rental car was great. The GPS option made getting around so much easier.  The flight back to Auckland was delayed by weather for about an hour, so we were glad we had requested a bit more connection time. Overall, we want to thank you so much for putting this trip together. ”

—Bill and Vicky Cox, USA